Refund Policy

Last updated 2026-10-16

Every order is made for you, so we can't take it back like a product from a shelf. Here's when you get your money back:

• We couldn't deliver: if something fails on our side and your order isn't delivered, we refund you in full automatically.
• Technical problems: if a file doesn't play or open and we can't fix it within 3 days of you telling us, we refund you in full.
• Not what you saw: if the delivered product is clearly different from the preview you approved, we fix it or refund you.
• Write to support@whimbook.com within 30 days of your order with your order number.

Refunds go back to the card you paid with and usually show within 5-10 business days.